Of course, we want you to love your TRU ATHLETIC purchase, but we also know that sometimes shopping online can leave you with the wrong item. TRU ATHLETIC offers refunds or exchanges for all full priced items that adhere to the following conditions:
- Item/s must be returned within 10 days of receiving your order.
- Only FULL PRICED items are refundable. Sale items may be returned for change of size/colour only (if available).
- All original tags must remain attached.
- Item/s must be in original condition, unworn and unwashed.
Here's what to do:
- Email email@example.com to let us know you have something to send back. Please include your full name and address so we can prepare a shipping label for you.
- We’ll send you a PDF shipping label via return email. Print this label out.
- Fill in the Online Returns Form (either download online or we'll email you a copy).
- Pack the Online Returns Form and the item/s you’re returning in a secure postage satchel or similar (Officeworks have affordable options).
- Secure the printed shipping label to the outside of the satchel, ensuring the label information is clearly visible.
- Post the satchel in a normal, red street post-box or at the post office. Voila! Free return.
All returns MUST be accompanied by our Online Returns Form.
Once your return is received and inspected, we will send you an email/contact you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund request. TRU ATHLETIC reserves the right to reject return requests where the item/s does/do not comply with the stated conditions.
If your request is approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, generally within 5 business days.
Rejected return requests will be sent back to the customer.
Where stock availability allows, we will happily exchange an item of the same style for you whether you're after a different size and/or colour in that same style. If stock is unavailable we will contact you to discuss alternatives or provide a refund instead.
Every precaution is taken to ensure our products are of the highest quality. However, if you have unfortunately received a faulty item due to a manufacturing fault, please contact us immediately at firstname.lastname@example.org and we will issue a Returns Form for you to send the item back to us. We will then assess the item and if the fault is confirmed we will issue a full refund or replacement.
Late or missing refunds
If you haven’t received your refund yet, please ensure it has been 5 working days since your request was approved. If so, first check your bank account again.
If your refund is still not there, then contact your credit card company as it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com